privacy

1. Introduction

Welcome to SerendibWay.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make bookings, or use any of our tourism-related services.

By using our website or services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect the following types of information:

a. Personal Information

When you contact us or book a service, we may collect:

• Full name

• Email address

• Phone number

• Postal address

• Passport or ID details (only when required for bookings)

• Payment information (processed securely via third-party gateways)

b. Non-Personal Information

We automatically collect:

• Browser type, device information, and operating system

• IP address and general location

• Pages visited, time spent, and referring URLs

This helps us improve website performance and user experience.

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3. How We Use Your Information

We use your information to:

• Process bookings and travel arrangements

• Communicate regarding your reservations or inquiries

• Send travel updates, offers, or newsletters (only with consent)

• Improve our website, services, and customer experience

• Comply with legal or regulatory obligations

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4. Cookies and Tracking Technologies

SerendibWay uses cookies to personalize your browsing experience.
Cookies help us:

• Remember your preferences

• Analyze website traffic and performance

• Offer relevant promotions

You can choose to disable cookies in your browser, but some website functions may not work properly.

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5. Sharing of Information

We only share your information when necessary:

• With service providers: Hotels, tour operators, airlines, and transport partners, to fulfill your booking

• With payment gateways: To process secure payments

• For legal reasons: When required by law or government authorities

We never sell or rent your data to third parties.

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6. Data Security

We take data protection seriously and implement reasonable measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.
However, no online system is 100% secure, and users share information at their own risk.

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7. International Data Transfers

Some partners or servers may be located outside Sri Lanka. By using our services, you consent to your information being transferred and processed in those countries under appropriate safeguards.

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8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw consent to marketing communications

• Request details on how your data is processed

To exercise these rights, contact us via privacy@serendibway.com